About

I design software for organisations that have a real problem and not much patience for decks. Eight years in, mostly finance, culture and publishing.

portrait · 1200×800

How I work

I start with the support inbox, not the brief. What people write in when something goes wrong is the most honest research there is. Then I ship something small early, watch it be wrong in public, and fix it — that loop, repeated, is the whole method.

I work directly with engineers from day one and I write. Half of design is naming things so the team stops arguing about them.

What I take on

Product design for an existing product — the un-glamorous middle years
A first version for a team that has a prototype and a deadline
Design audits: two weeks, a written report, no slides
One teaching day a week, currently taken

Elsewhere

Writing · Are.na · LinkedIn

Get in touch

One project slot left this year. Email is best; I answer within a day.

hello@example.com